Customer Service Hours
For your contacting convenience, please view the following of our office hours. We work six days a week, every day from 8:30-18:30 Beijing China Time (Sunday to Friday) Beijing Time Now Is:
4 Ways to Contact Us
If there is anything you would like us to help you, please feel free to contact us through the following ways:
1. By Livehelp(* Strongly Recommended)
Click the "livehelp" button to get instant help. it is available during our office hours.
2. By MSN
You can add our MSN to ask for help. We are online 6 days a week, everyday from 8:30 AM to 6:30 PM (Beijing time), except Saturday. MSN: firstname.lastname@example.org
3. By email
If our livehelp is offline, you can directly contact us by email at email@example.com
, we will quickly respond all of your emails and inquiries within 24 hours.
4. By the form below
It is very easy. You can contact us with your question using the form provided below. All Questions will be replied within 24 hours during our business day.
If the situation is emergent and a calling is needed, please feel free to call us. We would be happy to hear from you!
Additional information kindly note:
Sometimes email communication is not reliable (emails will be lost on the way or be blocked by ISP filter), therefore if you do not get our reply within 48 hours, we suggest you to:
1) Check the junk or spam folder in your email inbox (sometimes your ISP filter will regard our reply email as spam in mistake)
2) Try to contact us again, you can click "LiveHelp" or send email to contact us again.