Dear customers,
We have moved our site from 8season-knitting.com to 8seasons.com.
8seasons can offer you:
* More than 10,000 products inlcuding Beads, Charms, Card Making and Knitting Needles Accessories;
* More discount and promotion sales;
* More qualified items and professional services.
Welcome place your order at our new site 8seasons.
Thank you and sorry for any inconvenience caused.
8seasons Team

Keyword:In:  Advanced Search
 

FAQ

Table Of Content

Shipping & Tax

Payment

Security & Privacy 

Service Policy 

 
Product  & Logo & Customization

Other

 Shipping & Tax
Q: Which kind of shipping method you provide? [Return to Top]

A:Currently we are offering 3 kinds of shipping options on our website.

  1. DHL Express-It is as fast and secure as EMS, your parcel will take 5-7 days by DHL express to reach you
  2. EMS (Express Mail Service)-This is a fast and safe shipping method. It will take about 3-7 days for your EMS parcel to arrive.
  3. Registered Airmail- Normally for most of countries in the world, it will take about 7-19 days for your registered airmail parcel to arrive.

These 3 shipping methods are all provided by China Post, the counterpart of which is the post office company in your country.


Q: Do you offer DHL/TNT and other shipping methods?
[Return to Top]

A: The DHL shipping method is available on our website, But TNT and other shipping methods are not available on our website. We are striving to provide as many as shipping options we can for our customers. And we are still negotiating with their offices in China for good discount.

Q: What is your shipping charge rate? [Return to Top]

A: On our wesite, we calculate the shipping/handling fee based on the total weight of your order.

Since each day, we will ship about several hundreds of parcels to worldwide, we have signed a contract with China Post and get a big discount from them. To be a super great seller, we are willing to share this discount with you. We understand the less you pay for shipping, the more you will buy from our website. Therefore we always try our best to cut down the shipping fee.

For Registered Airmail, we have got 70% discount from China Post! For EMS,our discount is 65%. You will find that the shipping fee you pay on our website is significantly lower than you pay on other websites.

For detail shipping charge rate, please click here for our shipping & return policy

Q: How does your website calcuate shipping charge? [Return to Top]

A: Our website system will help you to calculate shipping fee automatically during your checkout procedure! The calculation is based on the total weight of those products in your shopping cart. You need not to calculate yourself. When you are buying on our website, there is also a shipping estimator in your shopping cart. You can use it to see how much the shipping charge is currently.


Q: Why your shipping rate is so low, compared to other online sellers?
[Return to Top]

A: Since each day, we will ship about several hundreds of parcels to worldwide, we have signed a contract with China Post andg et a big discount from them. To be a super great seller, we are willing to share this discount with you. We understand the less you pay for shipping, the more you will buy from our website. Therefore we always try our best to cut down the shipping fee.

Q: Can my parcel be tracked online after it is shipped? [Return to Top]

A: For EMS &DHL, the parcels to worldwide can be tracked online. We will send tracking number to you via email after your parcel is shipped out.
For registered airmail shipping method to most of countries, there is no tracking number. Therefore we encourage you to choose EMS or DHL shipping method during your checkout procedure

Shipping method Delivery Duration Online Trackable

DHL Express

5 - 7 business days Tracking online:http://www.cn.dhl.com/publish/cn/en.high.html
EMS 3 - 7 business days

Trackable website http://www.ems.com.cn/english-main.jsp

Registered Airmail 7 - 19 business days For most of countries, it can not be tracked.
But for some parcels to U.S.A, Canada, Switzerland,Norway, Finland, they can be tracked. but this is not guaranteed!

For detail information of our shipping method, please click here for our shipping & return policy

 

Q: How soon Can I receive my goods? [Return to Top]

A: After we receive your payment, we will process your order within 2 business days. (but if it happens to be public holidays,delays may be experienced.) When your parcel is shipped out, we will send an email of the delivery status to you.
a) Normally, it will take about 3-7 business days for EMS Delivery
b) 5-7 Business days for DHL express delivery
c) or take 7-19 business days by registered airmail


Q: If I do not receive my parcel within your stated timeframe on your website, what should I do?
[Return to Top]

A: Just contact us, we will help you to find what happens. But hope you can understand that when your parcel is shipped out, we can not control its status/shipping time, sometimes China Post is also not able to provide more assistance, since it is a long journey from our city to yours. In most of cases, we need to be more patient to wait more days. If we believe that your parcel is lost during delivery, we will ship out replacement to you.


Q: If my parcel was damaged when I receive it, what should I do?
[Return to Top]

A: If your parcel shows damage on receipt, attempt to open it in the presence of the postman or at least bring it to his/her attention when signing for the item. And please feel free to contact us, if possible, please try to send the pictures of the damaged package or item, we will provide the best service to you.


Q: Do I need to pay tax for Custom Clearance?
[Return to Top]

A: We are experienced seller. We will mark your parcel as gift or sample on custom declaration form, and we will also state the value of your parcels as low as we can. We ship out several hundreds of parcels each day, almost all of our customers do not need to pay tax for custom clearance. But since the situation is not the same in different countries, we do not guarantee that you will not be charged tax.

If you expect us to handle your parcels specially, please contact us after you checkout successfully!

Q: Do I need to pay VAT(Value Added Tax)? [Return to Top]

A: No, since your order will be delivered outside of the European Union, VAT will not be included into your cost. It is very favorable for you.

Q: How about insurance? Do I need to pay insurance separately? [Return to Top]

A: Our target is to providing 100% best service to you. As to insurance, you need not to pay it seperatly. But your parcel will be insured when shipped out. We will cover this cost for you! If your parcel was lost during delivery, just feel free to contact us!

Payment
Q: Which kind of payment method you accept?        [Return to Top]

A:  Currently we accept 4 types of payment methods:
(1) Paypal: We recommend you to pay through PayPal. PayPal is a very convenient, fast and safe payment method for buyer. It is also free for buyer.

(2) Credit Card: We accept VISA, MasterCard, Amex, Discover through our PayPal online payment-processing gateway.

(3) Western Union Instant Money Transfer

(4) Wire Transfer/Direct Bank Transfer Payment

For payment details,please refer to our Payment Method detail information.

Q: Can I pay through my credit card on your website? Is it safe?                         [Return to Top]

A: We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection team.

For payment details,please refer to  Payment Method 

Q: Does your website collect my PayPal password?                [Return to Top]

A: Our website does not collect your PayPal password. When you are paying through PayPal, you are on paypal website, which starts as https://www.paypal.com/...., the information you submitted is sent to PayPal, instead of us. You can feel confident to pay us via PayPal. It is very safe for you.

 

Q: Do you accept Money Order?         [Return to Top]

A: Sorry, we do not accept money order! The reason is that our bank does not accept Money Order. We suggest you to pay us via other payment methods.

 

Q: What can i do if i failed to pay by PayPal several times?     [Return to Top]

After confirming my order and been brought to PayPal website. When I checkout, it is not successful and redirects me to your website again.
A: Sometimes a little trouble or problem may happened during PayPal payment. Do not worry. We have already developed a perfect solution if this problem happened to you.
A backup payment solution (Presented as: *Note,which we called it PayPal Manually) has also been listed below the normal payment method. After your order been generated and listed in our back-end system, you can complete your payment with our PayPal manually method safely and easily.

Instructions for Payment by Paypal Manually

Firstly, log into your paypal account at www.paypal.com. Click the button Send Money in your account page.

Paypal Main Page

 

Secondly, you now come to the "send money" page. Please put knitting@8season.com in the To (email) box and fill out your total amount. Choose the "Goods" option in "Send money for" frame. And then hit "Continue" to the next page.

Paypal-Send Money Page

Thirdly, in this new page, please scroll your screen down to Email to recipient option. Input your order No. and our website in the Subject box (You can input the information here like this: Payment for my order No. -- on 8season-knitting.com ). Lastly click "Send Money" button to complete your payment.

Paypal-Email Content

 

Finally, after checking successfully, please advise us with an email titled your subject information as soon as possible (My email address: knitting@8season.com). Therefore we can arrange to send out your parcel promptly as our Finance Officer check the bill.

If you still meet some problems, please feel free to contact us at knitting@8season.com. We are happy to assist.

Q: Can I pay with credit card without paypal account?         [Return to Top]

A: Yes, even if you have no paypal account, do not worry, you can still pay us with your credit card on our website. The follow information which we got from Paypal customer service will tell you how.
If you have already added the items in shopping cart in http://www.8season-knitting.com and need to pay your items, okay, please follow the steps here:
Step1
Checkout
Click the checkout button. Then when you come to step2 of checkingout procedure, select "Checkout with PayPal"payment.

Step2 Go to paypal page
After confirm your order by clicking "confirm order" tab, you will be taken to paypal pages. Normally,this paypal page will be presented in two kinds of pages. You just need to follow the steps in that page and enter the required information on the left half of the screen page.

The first kind of page

The second kind of page

I am sure you can done your payment easily and safely using these tips. If you need any helps, please feel free to contact us at knitting@8season.com, we will be more than happy to assist.
Have fun shopping here!

 

Security & Privacy

Q: How do you use my personal inforation registered on your website? Will they be disclosed?        [Return to Top]
A: 8Season is serious about privacy. How do we do this? We uses a secure server (128-bit SSL encryption) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary.  Your information on our website will not be disclosed to any third-party.

For more information, please refer to our Privacy Policy


Q: Is it safe for me to use my credit card on your website?     
[Return to Top]

We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection team.

For payment details, please kindly refer to this
Privacy Policy

 

Q: How can I trust that your website is not fraudent?      [Return to Top]

A: It is very safe to do business with us.
1.We are a trading company with the history of above 4 years. We also have our own factory here in China. We are honest and try to provide service to our buyers as better as we can.

2. We are aiming to build up long term stable business relationship with the buyer. We deeply understand that honesty and best service is the key factors for us to succeed in long term.

3.
PayPal is integrated on our website. We encourage the buyer to pay through PayPal.  PayPal is the most safe and convenient online payment tool in the world. PayPal is one of ebay companies. It has above 100M users.
Why PayPal is safe?
Please visit PayPal website for detail information.

Welcome to the PayPal Security Center

 

4. We also have a store on ebay, from the feedback profile, you can find how honesty we are!   

From the feedback file, you can find that how happy our end-consumers are with our bamboo knitting needles
Here are feedbacks they left. You can feel confident to wholesale from us and retail in your local market!


So you can feel free to place order on our website.

 

Service Policy

Q: What is your service policy?                            [Return to Top]     

A: We deeply understand that great service is the key to our success, so we also put service on the 1st priority!
We offer 100% satisfication service policy!
If you are not satisfied with our products, just contact us after you receive the parcel.

100% refund, 100% replacement, 100% exchange! will be served!

 

Q: If I am not satisfied with the goods when I receive them, what should I do ?[Return to Top]     

A: Just contact us after you receive the parcel.
100% refund, 100% replacement, 100% exchange! No kidding!!

 

Product  & Logo & Customization

Q: Are your needles  printed  with your 8season logo?           [Return to Top]  

A: No! All of our needles and other goods are not printed with our 8Season logo!

We deeply understand that our role is the reliable supplier of you, our valuable wholesale buyers! We know that if  your customer receive needles with 8season logo, they will come to buy from our 8season-knitting.com website directly, instead of yours. We do not expect this happens!  We believe that you, instead of those end-consumers,  are our valueable customers! This is the reason why we do not print our 8season logo on our goods!

 

Q: Can I ask you to print our company logo on the needles?            [Return to Top]

A: Yes!  We can help to print your LOGO on needles, since we have our own factory here!  But to cut the production cost, there is minimum quantity required! Minimum quantity is : 500 Sets or 500 Individual Size
(For example:
 We can print your LOGO, if you buy 500
sets of 80cm circular needles US Size 0 - 15.
 We can also print your LOGO, if you buy 500
Pairs of  80 cm circular needles US Size 4)

Please contact us for customized production.

 

Q: If the needles(or other goods) I want is not in your product list, can I ask you to produce them for me? [Return to Top]
A: Please feel free to contact us  with the specification of the needles you want to buy, we will consider producing them for you!

  
Q: How is the quality of your products and what is your production process of them?         
[Return to Top]

A:  The bamboo needles of our factory have been exported to 40 countries in the world! The quality of our products are really admired by all of our customers allover the world. Our products have help them to get successful at their local market.

In fact, best bamboo in China has been selected by us to produce our needles.

For detail information of our needles, please click this link for detail.

 

Q: What is the difference between your needles and other brands, such as Clover, Addi,Latern Moon?[Return to Top]

A:  Compared to Clover, Addi, Latern Moon, our role is different. We are OEM supplier. We do not want to promote our own 8season brand in retail market.  That is why we never print our own logo on our products. We think if our customers success, we will also success. So we are OEM supplier, we are factory, we are not brand holder.

In fact, our factory have help some brand to produce needles. 

In summary, the quality of needles is the same with those brands.
 

Other

Q: What is the benefit of registering with your website?                 [Return to Top]

A:  As a registered member you can conveniently make online orders, or receive the latest merchandise information that favorable for you from this website. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website. We strongly recommend you to register as our member.

 Q: What is RCD  Coupon? How to get it and how it works?                  [Return to Top]

A:  RCD Coupon, take the place of RCD from now on, is a special discount for repeat customers. Thanks for your long-term business with us.


How to get it?

Each time, whether your order is from our own website or our ebay store, when your parcel is shipped, a piece of booklet will be packed in. And an RCD coupon code will be printed on the RCD Coupon section.

How to get it back if you lost/forget it accidently?
Just a hit on Click here according to the instruction at your checkout process, you will find your code again. 

How it works?

When you place an order on our website again, a special discount will be offered. Just simply enter your own RCD coupon code during the checkout process, then a special discount will be deducted from your total item price automatically.

RCD Coupon will be only applied to repeat orders on our own website, not including the ebay orders even though you have received the booklet with RCD coupon code.

Please feel free to contact us with knitting@8season.com if you have any question.

 Q: What is minimum order amount on your website?                  [Return to Top]

A:  The minimum order amount on our website is US$30, which dose not includes shipping costs.

As a leading wholesaler of knitting needles and knit accessories, we have priced our items at a competitive wholesale price. While in addition the item cost and postage, each order will cost an additional processing and handling fee. Just because of these packing and handling considerations, we have to set a minimum order amount on our website just to cut the packing and handling labor costs.

We are very sorry for any inconvenience you!  

Q: How should I do if I can't Login?                  [Return to Top]

A:  If dear customers who unable to login successfully, commonly, there are two reasons:

The First Reason: Maybe you have filled in the wrong email address, probably one letter mistook or missed out.
The Second Reason: Forget the account password.

Under the above two phenomenon, firstly, we kindly suggest you to confirm your email address, if you can't remember it clearly, you can check out your mailbox to find our Register Email Confirmation Mail to get your registered email address & password. Secondly, you can click the "forgot your password" button on the login page to gain a new password after you filled out your correct email address.


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Copyright 2002-2017 8Season Knitting Needles Co.,Ltd(Factory). All rights reserved
Address: Room 101,Building 10#,Lane 301 Yangsi Rd, Shanghai 200126 P.R.China    ZipCode: 200023
Tel: (+86)579-85154931   Fax: (+86)579-85623851    Email: knitting@8season.com

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