Dear customers,
We have moved our site from 8season-knitting.com to 8seasons.com.
8seasons can offer you:
* More than 10,000 products inlcuding Beads, Charms, Card Making and Knitting Needles Accessories;
* More discount and promotion sales;
* More qualified items and professional services.
Welcome place your order at our new site 8seasons.
Thank you and sorry for any inconvenience caused.
8seasons Team

Keyword:In:  Advanced Search
 

Shipping & Returns

 

  1. What shipping methods do you have for my parcels delivery?
  2. What is United Kingdom Express Delivery Service?
  3. What is Europe Express Delivery?
  4. Which countries do you deliver to?
  5. How are the shipping costs calculated? 
  6. Do I need to calculate the shipping cost myself?
  7. How soon will I receive my goods?
  8. How can I track my EMS shipment?
  9. How can I track my DHL shipment?
  10. Can I track my Air Mail shipment?
  11. Why was my Phone Number requested for EMS delivery?
  12. Why was my Phone Number requested for DHL delivery?
  13. How do you secure my order during transportation?
  14. How much should I pay for insurance?
  15. How about your After-purchase Service & Return Policy?
  16. Why you cut down your shipping cost again?
  17. What's your shipping discount for orders above 35KG?
  18. Will I be Charged for Custom taxes?


Q:What shipping methods do you have for my parcels delivery?
[Return to Top]
A: Your parcel will be shipped via your choice of these three shipping methods. All of these are shipped using China Post, from Shanghai.

Shipping Method Delivery time


    5-7 Business Days by DHL Express  


    5-7 Business Days via  EMS(Express Mail Service)
Register Airmail     7-19 Business Days
United Kingdom Express Delivery    5-7 Business Days
Europe Express Delivery    5-7 Business Days

Q: Which countries do you deliver to? [Return to Top]
A: We can deliver worldwide; any country with a postal service is fine! And all of our shipping methods are door to door service, you do not need to pick your shipments at post office.

Q: How are the shipping cost calculated? [Return to Top]
A:Compared to our eBay store, postage/handling fees and charge on 8season-knitting.com are more economical for buyers, especially for those wholesale buyers who buy lots of items one time.


Registered Airmail (7-19 daysto worldwide) Calculation  

Flat Rate – Worldwide. No matter where you are, the fee is the same. It's based on weight.
We calculate the shipping/handling fee based on the total weight of your order Irrespective of how many items you buy, postage to you is charged the same way it’s charged to us – saving you as much as possible.

CALCULATION: Shipping/handling fees for register Airmail [Shipping Fee Quick Calculator]

i, For Registered Airmail under 100g, the fee is $1.91.
ii, Over 100g, simply add $1.91 for the first 100g, then $1.10per 100g thereafter, so, for example:
Note: this calculating table is only for smaller orders not more than 2KG. If your order more than2KG, please contact us for your Airmail shipping fee.

Total Weight(gram)  Calculation Postage
1-99 1.90 1.91
100-199 1.91+1.10 3.01
200-299 1.91+1.10+1.10 4.11
300-399 1.91+1.10*3 5.21
400-499 1.91+1.10*4 6.30
500-599 1.91+1.10*5 7.40
600-699 1.91+1.10*6 8.50
700-799 1.91+1.10*7 9.60
800-899 1.91+1.10*8 10.70
900-999 1.91+1.10*9 11.80
1,000-1,099 1.91+1.10*10 12.90
...... ...... ......

(Express Mail Service) - 5-7 days to worldwide      
                                                     
[Shipping Fee Quick Calculator]

The Discount offered by China Post also extends to their EMS service!
The new charges are as follows:

i, The price of EMS Shipping varies by country, and is charged in 500g increments.
Ii, This table lays out for you the charge involved. Please work out the weight of your parcel, allow the “initial cost” for the first 500g, then the “additional cost” for each subsequent 500g increment (or part thereof).

Countries /Territory  First 500gram  Each addtional 500gram
U.S.A 14.415 4.505
United Kingdom 16.818 4.505
Australia 12.613 3.303
Canada 14.415 4.505
     
Italy 16.818 4.505
Germany 16.818 4.505
Netherlands 16.818 4.505
France 16.818 4.505
Spain 16.818 4.505
Norway 16.818 4.505
Sweden 16.818 4.505
Ireland 16.818 4.505
Portugal 16.818 4.505
     
HongKong 9.009 1.802
Japan 10.811 2.403
Singapore 11.412 2.703
Thailand 11.412 2.703
     
New Zealand 12.613 3.303
     
other country Please Contact Us
(Please note that this list in NOT comprehensive, it's simply a ready-reckoner of the most common countries we ship to. If you do not see YOUR country here, please get in touch with us, we will be only too happy to quote your shipping costs.)

DHL Express 5-7 days to worldwide      
DHL is also an express service, it provides the fastest and secure delivery, and it is able to deliver to most countries in the world in 5-7 days.
Delivery time      5-7 Business Day
DHL Shipping Cost
  1. DHL shipment is cheaper than EMS for large orders, and the cost is calculated automatically based on your shipping address and the weight of your order. You can calculate your postage in this   [Shipping Fee Quick Calculator]
  2. Or preview your postage in the first step of checkout process, and in that step, you can also make a contrast of your shipping cost between DHL, EMS and air mail for your order, and then select the cheapest one for your order delivery.
Online Tracking      DHL shipment is available to be tracked online here: http://www.cn.dhl.com/publish/cn/en.high.html


*Kindly Note*: the weight stated in each product's description on the website is the net weight, not including package and other necessary packing protecting material. When our system is calculating shipping charge, it will automatically add 10% of the total item weight as additional packing weight.

Q: Do I need to calculate the shipping cost myself? [Return to Top]
A: No, after you choose the country your parcel will be shipped to during checkout procedure; our system will calculate the postage for you automatically based on the above rate table.


Q: How soon will I receive my goods? [Return to Top]
A: Once receive your payment, we begin processing it immediately. This can take up to 2-3 days, so please allow this when considering shipping methods.
Of course, customized items are not included in this timeframe, as they usually take 20-25 business days to get manufactured, but you will be quoted an estimated completion time when we discuss your customized order.
With regard to the actual shipping, In general:

  • EMS will take between 3-7 days for delivery
  • DHL will take 5-7 busienss days for delivery
  • or 7-19 business days by registered air mail to reach you.

Once your parcel is shipped out, we will send you an email to advise you.

Q: How can I track my EMS shipment? [Return to Top]

A: Online tracking is available for EMS Shipments
If your order is shipped via EMS, we will send your tracking number via email immediately after your order is shipped. You can track the shipment online here: http://www.ems.com.cn/english-main.jsp


Q: How can I track my DHL shipment? [Return to Top]

A: Online tracking is available for DHL express Shipments.
If your order is shipped via DHL, we will send your tracking number via email immediately after your order is shipped. You can track the shipment online here:http://www.cn.dhl.com/publish/cn/en.high.html


Q: Can I track my Air mail shipment? [Return to Top]
A: It is not available for Airmail shipments been tracked online, If your order is shipped via Airmail, you should allow a couple of days for processing, then up to 19 days for shipping, so if your order has not arrived within 3 weeks of you making your payment, please contact us so we might assist you in finding it.


Q: Why was my Phone Number requested for EMS delivery? [Return to Top]
A: For EMS delivery, items must be received and signed for by the addressee (or someone at the house).
EMS never leaves the item unattended. If there is no-one home when they attempt delivery, they will contact you by phone (If you have provided your number), and try to redeliver it.
IF they cannot get you on the phone, and attempt delivery 3 times to no avail, they will return the item to us. Should this happen, you will incur additional shipping charge to re-send to you. We encourage you to leave your phone Number to increase safety and avoid unnecessary delivery delays.

Q: Why was my Phone Number requested for DHL delivery? [Return to Top]

A: For DHL delivery, your telephone number is must provided because your signature is required when you receive the parcel. If there is no-one home when they attempt delivery, they will contact you by phone (If you have provided your number), and try to redeliver it.
IF they cannot get you on the phone, and attempt delivery 3 times to no avail, they will return the item to us. Should this happen, you will incur additional shipping charge to re-send to you. We encourage you to leave your phone Number to increase safety and avoid unnecessary delivery delays.

Q: How do you secure my order during transportation? [Return to Top]
A: When packing your parcel, our professional staff will use different kinds of material, such as bubble-wrap, foam peanuts, thick plastic and cardboard to protect your package. Each package from 8season-knitting.com will be packed and protected well.

Q: How much should I pay for insurance? [Return to Top]
A: You need not to pay insurance! Your parcel will be insured. And we will cover this cost for you. Just another way we look after our loyal customers!

Q: How about your After-purchase Service & Return Policy? [Return to Top]
A: At 8season-knitting.com, we guarantee 100% satisfaction.
Should you, in any way, be unhappy with the products you have received, please follow these instructions:

  • If you have any concerns regarding the products you have received, please feel free to contact us. We are keen to respond to all such enquiries to ensure your ultimate satisfaction. We endeavour to reply to all queries prior to the end of the next business day they're received, we usually reply within 12 hours. Please keep in mind that there may be a time difference, or public holiday, which may delay our response, although we do try to respond as soon as possible to all contact.
  • If you find any quality-related problems when you receive the items from us, please contact us as soon as possible. We will try to resolve all such problems within 48 hours. (Full refund or exchange is valid within 60 days after confirmation of payment). Item must be returned to us within 30 days of receipt, and you may choose whether to receive a replacement for the item or a full refund of the purchase price of the item.

Please understand that we will, at all times, endeavour to make your experience with our company as pleasant as possible.
We will always try to help you and resolve any problems which may occur. Of course, we hope they don't, but please buy with confidence in our determination to make you happy, we are eager to have you thoroughly satisfied with our products and our service so that you will be confident enough to not only order other items from us, but hopefully tell all your friends!
Remember the old adage:
If you're not happy, please tell us, if you are happy, please tell everyone!

(*Please note all charge discussed in this section are in US Dollars.)

Q:Why you cut down your shipping cost again? [Return to Top]
A:All along our business, we are using China Post to ship our parcels. With our business grown so much that China Post have offered us discounted shipping!!! So, rather than maintaining the prices as they were – WE PASSED THE SAVINGS ON TO YOU! This time, China Post has offered us a GREAT 70% discount on our Registered Mail! ALL of which has been passed on to YOU!!!


Q:What's your shipping discount for orders above 35KG? [Return to Top]
A: If your order weight more than 35KG, please kindly contact us to inquiry about the shipping fee. Normally we can get better discount from China Post when parcel's weight reach 35KG. You can feel confidence to place order here, best shipping fee will be offered.


Q: Will I be charged for custom taxes? [Return to Top]
A: We are an experienced seller, we shipped out hundreds of parcels every day, almost all of our customers do not need to pay tax for custom clearance. Generally we will mark your parcel as gift or sample on custom declaration form, and we will also state the value of your parcels as low as we can. Unfortunately, the situation is not the same in different countries, we can not guarantee that you will not be charged tax.
Please check here for more information about cumstom duties and taxes>>

Q: What is United Kingdom Express Delivery Service? [Return to Top]
A: United Kingdom Express Delivery Service is an special shipping line for parcels shipped to United Kingdom. This is an express shipping method, sometimes it is even faster than EMS.

  1. Delivery Time: It will take 5-7 business days for delivery
  2. Shipping Charges Calculation
    For parcels weighing 5KG or less
    The shipping fee is charged in 500g increments, the first 500g is US$14.352, and then additional US$4.833 for each subsequent 500g increment.
    For Parcels more than 5KG
    Please refer to this link for shipping fee calculation: http://www.8season-knitting.com/shipping_calculator.html
  3. Do you ship to other address?
    Currently this sepcial shipping line is only exclusively for United Kingdom.
    We appologize but currently we are unable to ship other countries except United Kingdom. We are consulting with our carrier to expand this shipment to more countries. And when we get more , we will announce it here at first time.
  4. How can I track my shipment?
    It is trackable online here: http://www.rpxonline.com

    when you order is shipped out, we will send you a shipping confirmation email with a track number and a direct link you can use to track your order.
  5. Do phone Number required for this shipping method?
    Yes, phone number is must provided. Because if there is no-one home or the courier can’t find your address, they will contact you by phone, so if you have provided your number, they will try to redeliver it.


Introduction of Europe Express Delivery Service [Return to Top]
This is an expedited and express ship methods for most European Countries. As safe and quickly as EMS.

Expected Delivery Dates:
It will take 7-10 business day for delivery, and generally please also add 2 days for orders handling and processing.

Which locations do you ship to?
At present, we ship to 15 European countries, like United Kingdom, Germany, Netherlands, Austria, Belgium, Luxembourg, Ireland, Portugal, Sweden, Italy, Spain, France, Switzerland, Denmark and Finland.

Shipping Charges and Calculation
The cost for shipping is based upon the weight of the parcel. And it is calculated with initial cost for first 500g, and then the additional charge for each additional 500g.
First 500g postage is: 16.95$ Additional: 4.52$ for each 500g
So if an parcel weighing 2000g shipped to Ireland, its shipping charge will be: 16.95 (first 0.5KG)+ 3(3 Additional 0.5KG)* 4.52= 30.51$

Or let's Shipping Fee Quick Calculator work it out for you.

Note: This formula apply to all parcels weighing less 20 KGs, if your order weight more than 20KGs, please feel free to contact us. A more reasonable price will be quoted.

Tracking your package:

Your package is available to be tracked via Europe Express Delivery.
Once your order is shipped, we will send a tracking number on your registered email. And you can use this tracking number to check the status of your package at our shipping carrier's website:
http://www.parcelforce.com

Back-Knitting Needles

Start a new handcrafted work now with our Jewelry Making Findings, Various Beads Charms Wholesale, Charms Beads fits Pandora Wholesale
Solution Graphics Solution Graphics Solution Graphics

Copyright 2002-2017 8Season Knitting Needles Co.,Ltd(Factory). All rights reserved
Address: Room 101,Building 10#,Lane 301 Yangsi Rd, Shanghai 200126 P.R.China    ZipCode: 200023
Tel: (+86)579-85154931   Fax: (+86)579-85623851    Email: knitting@8season.com

HACKER SAFE certified sites prevent over 99.9% of hacker crime.